Let’s face it, moving is stressful. It doesn’t matter what time of year you move but it is even more stressful during a pandemic. Real estate companies had to pivot on a moment’s notice in March 2020 when the state of NC executed a stay at home order.
Our company’s leadership was instrumental in our ability to transition to a fully remote workforce and to execute a solid COVID-19 plan of operation for our clients. This planning and preparation provided a seamless flow of services so clients would receive the help they needed when and how they needed it.
The agents began showing homes virtually and face timing clients. Inspections were no longer attended by the buyer and buyer’s agent. Drive-through closings in parking lots were born and buyers and sellers were meeting at attorney’s offices with one party at a time to limit everyone’s exposure. Everyone has become resourceful and have refused to let roadblocks get in the way.
The Relocation Department implemented a number of safety precautions. Agents started riding in separate cars when on tours of Charlotte and limiting the number of clients visiting homes for sale. Many of the services usually provided in person were switched to virtual. Supplies of booties, masks, and hand sanitizer were given to the agents, clients, and staff.
Companies reached out to Dickens Mitchener for the COVID-19 plan and asked us to continue to assist their employees with their move. We assessed each transferee individually to find out their unique situation.
Were they coming from a hot spot? Were they relocating with a member of their family who had a compromised immune system? Were they coming from overseas causing them to need to quarantine for 2 weeks?
We wanted to prepare them and our agents to assist the family in the safest way possible. When executives needed temporary housing we did it remotely and face timed them from the furnished apartment so that they could not only see the apartment but the neighborhood they would be living in. Lists of companies that would deliver groceries and necessities were given out so they could limit their trips out of the apartment and limit their exposure. Our COVID policy made employers and employees feel a little safer during a stressful time.
As the summer has wound down to a close we will continue to keep these plans in place until the threat of infection is reduced to a manageable level and the CDC recommends that they are no longer needed. The past 6 months has taught us all that we are resilient, resourceful, and determined to offer you the best source for residential real estate.
Dickens Mitchener agents are committed to setting new standards for extraordinary customer service as well as providing our clients with intimate community knowledge and expertise. Contact Catharine Pappas today with your relocation questions.